Terms and Conditions
Terms and Conditions
The website www.Quantrix Solutions.in (“Quantrix Solutions.in”) is
operated by Quantrix Solutions Infotech Private Limited (“Quantrix Solutions” or “us” or “we” or “our”), having its registered offices located at IFZA Business Park, Dubai Silicon Oasis - Industrial Area, Dubai - United Arab Emirates. Please read the Conditions of Use document carefully before using the
Quantrix Solutions.in website.
By using the Quantrix Solutions.in website, you signify your agreement to be bound by Quantrix Solutions’s Conditions of Use.
For any details on our security practices, please read our Privacy Notice. For any queries or issues relating to Quantrix Solutions.in,
]you can contact us by clicking https://quantrixitsolutions.com/contact-us/
Payments
Q.1 How do I pay for a Quantrix Solutions purchase?
Quantrix Solutions offers you online payment transactions for any purchase. Whatever your online mode of payment, you can rest assured that Quantrix Solutions ‘s trusted payment gateway partners use secure encryption technology to always keep your transaction details confidential.
You may use Internet Banking to make your purchase.
Quantrix Solutions also accepts payments made using Visa, MasterCard.
Q.2 Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Quantrix Solutions?
There are NO hidden charges when you make a purchase on Quantrix Solutions. The prices listed for all the items are final and all-inclusive. Also,
there are no delivery charges. The price you see on the product page is exactly what you pay.
Q.3 How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India.
Credit Cards
We accept payments made using Visa and MasterCard. To pay using your credit card at checkout, you will need your card number, expiry date, and three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit Cards
Q.1 Is it safe to use my credit/debit card on Quantrix Solutions?
Your online transaction on Quantrix Solutions is secure with the highest levels of transaction security currently available on the Internet. Quantrix Solutions uses 256-bit encryption technology to
protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Quantrix Solutions are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions,
providing an additional layer of security through identity verification.
Q.2 What steps does Quantrix Solutions take to prevent card fraud?
Quantrix Solutions realizes the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag
potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction
is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the
purchases were indeed made by a genuine cardholder. We apologise for any inconvenience that may be caused to customers and requests them to
bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Returns Policy
Returns is a scheme provided by Quantrix Solutions directly under this policy in terms of which the option of exchange, replacement and/ or refund
is offered to you. All products listed on Quantrix Solutions’s website have the same returns policy.
For all products, the returns/replacement policy provided on the product page shall prevail over the returns policy.
During pick-up, your product will be checked for the following conditions:
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Category
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Conditions
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Action
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|---|---|---|
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Correct Product
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IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible
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|
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Complete Product
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All in-the-box accessories (instruction manuals, chargers, etc.)
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|
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Unused Product
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Before returning a Mobile/ Laptop/ Tablet, the device should be formatted,
and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
|
|
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Undamaged Product
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The product (including SIM trays/ charging port/ headphone port, back-panel etc.)
should be undamaged and without any scratches, dents, tears or holes.
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|
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Undamaged Packaging
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The product’s original packaging/ box should be undamaged.
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The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
▸General Rules for a successful Return
▸ In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given
▸For products where installation is provided by Quantrix Solutions’s service partners, do not open the product packaging by yourself. Quantrix Solutions’s authorised personnel shall help in the unboxing and installation of the product.
‘In case the product was not delivered, and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
Cancellations And Returns
▸ You can check the status of the product replacement, you requested. In most locations, the replacement item is
delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up.
Please check the SMS & email we send you for your replacement request for more details.
▸The items cannot be returned after the time-period mentioned in the seller’s Returns Policy.
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item,
your request may be automatically approved, or you may be contacted for more details. If the request is approved, the item
will be picked up after which you will get a replacement or refund.
Contact Us
At Quantrix Solutions, we are committed towards delivering prime-quality products and services. Please contact us for any questions or comments regarding this platform through the link: https://quantrixitsolutions.com/contact.html